For security reasons due to COVID-19:
To avoid crowds and encourage staggered access for visitors, please plan your visit well in advance, acquiring advance entry online. Once purchased, the date and time of the visit cannot be modified. Money will not be refunded.
For reservations by phone, payment will be made, to the extent possible, by credit card. On the day of the visit, the reservation must be formalized at the box office, 10 minutes before the start of the visit. Otherwise you will lose the right to reserve.
Reservations and online purchases are not allowed on the day.
In order to promote the staggered access of visitors to the center, you must go between 20 to 30 minutes before the start of the visit.
The online purchase or the reservation, as well as the purchase on the day, must be formalized at the box office of Sobrellano, waiting in line by order of arrival and keeping the current interpersonal security distance at the points established.
On the day you can only buy the ticket at the box office, in case of availability and in order of arrival. Please check the availability of the center before going, if you do not have an entrance.
The guide will request the tickets 5 minutes before the start of the visit, proceeding the staggered access of the visitors from the hall to the interior rooms of the palace.
There is a maximum capacity of 20 people per session.
You must maintain an interpersonal safety distance of 1,5 meters at all times.
Respect at all times the indications of the staff and the signs of the center in matters of obligatory conservation and hygiene.
During your stay in the facilities of the center and during the visit, please do not touch the surfaces.
Maintain correct hand hygiene at all times. Hydroalcoholic gel dispensers are available at the information desks.
The maximum occupation in public toilets will be one person, unless assistance is required.
The visit is guided and lasts approximately 45 minutes.
The Center is adapted for people with reduced mobility.